1. Introduction & Scope
Dhaka999 is one of Bangladesh's most popular online gaming platforms. We believe protecting your privacy is one of our most important responsibilities. This Privacy Policy ("Policy") applies to all services offered through the dhaka999 website and application.
By creating an account or using dhaka999's services, you agree to this Privacy Policy. We may update this Policy from time to time, and you will be notified of any significant changes.
Dhaka999's Privacy Policy is built on earning the trust of our members. We are fully transparent about what data we collect, why we collect it, and how it is used. If you have any questions about this Policy, please Help Center contact us.
This Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices.
2. What Data We Collect
Dhaka999 only collects information that is necessary to deliver platform services, maintain security, and meet legal requirements. We do not collect excessive or unnecessary data.
2.1 Data Collected at Registration
- Full name and date of birth.
- Mobile number and email address.
- Residential address.
- Password (stored in encrypted form and never readable in plain text).
2.2 Data Collected During KYC Verification
- A copy of your National ID (NID) or passport.
- A selfie or face verification photo.
- Bank or mobile banking statement (where applicable).
2.3 Data Collected Automatically During Use
- IP address and device information.
- Browser type and operating system.
- Page visit logs and session duration.
- Gaming history and transaction records.
- Cookie and local storage data.
| Data Type | Purpose of Collection | Mandatory |
|---|---|---|
| Name & Contact Details | Account Creation & Communication | Yes |
| Identity Document | KYC Verification & Fraud Prevention | In Specific Cases |
| Payment Information | Transaction Processing | Yes |
| Device & Log Data | Security & Troubleshooting | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
3. Use of Data
Dhaka999 uses the information it collects solely for specific, legitimate purposes. We never use your data in ways that have not been disclosed to you in advance.
- Account Management: To ensure secure registration, login, and account protection.
- Service Delivery: To operate games, process deposits and withdrawals, and provide technical support.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Contact: To send important updates, transaction confirmations, and support responses.
- Service Improvement: To analyze user experience and continuously improve the platform.
- Legal Obligation: To comply with applicable laws and the directives of regulatory authorities.
- Responsible Gaming: To monitor your gaming habits and offer support when needed.
4. Data Sharing Policy
Dhaka999 never sells your personal data or shares it with third parties for commercial purposes. However, there are specific circumstances where sharing limited information may be necessary.
4.1 Circumstances Under Which Data May Be Shared
- Payment Processing Partners: To process transactions through payment gateways such as bKash, Nagad, Rocket, and bank transfers.
- Legal Authorities: When required by a lawful order or investigation by the Government of Bangladesh.
- Technology Service Providers: Trusted partners providing hosting, cloud services, or cybersecurity — all operating under strict confidentiality agreements.
- Fraud Prevention: Limited data sharing with online fraud detection agencies.
Important: dhaka999 never sells or transfers your personal data to marketing companies, advertising networks, or data brokers.
5. Security Measures
Dhaka999 uses industry-leading technology to protect your information. Our security operates across multiple layers, so even if one layer is compromised, your data remains safe.
- TLS/SSL Encryption: All data transfers are secured with 256-bit TLS encryption.
- Password Hashing: Your password is hashed using the bcrypt algorithm and cannot be read in plain text.
- Two-Factor Authentication (2FA): The option to enable 2FA on your account as an extra layer of security.
- Firewall & DDoS Protection: Robust server-level firewall and intrusion prevention systems.
- Regular Security Audits: Regular penetration testing and security reviews conducted by third-party experts.
- Data Backup: Regular encrypted backups to ensure your data is never at risk of being lost due to an unexpected incident.
6. Cookie Policy
The dhaka999 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. They do not identify you personally — they simply help us understand how you use the site.
Types of Cookies We Use
- Essential Cookies: To maintain login sessions and keep core functionality running. These cannot be disabled.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand time spent on each page and which features are used most — fully anonymized.
- Security Cookies: To protect against CSRF attacks and other cyber threats.
You can delete cookies or disable analytics cookies at any time through your browser settings. However, disabling essential cookies may cause some dhaka999 features to stop working properly.
7. Your Data Rights
Every dhaka999 member has specific rights over their personal data. We respect these rights and make them straightforward to exercise.
Right to Access Your Data
You may request to view all information dhaka999 holds about you at any time.
Right to Rectification
If any of your information is incorrect or outdated, you can request that it be updated.
Right to Erasure
After closing your account, you may request that certain data be deleted (subject to legal obligations).
Right to Restrict Processing
You may request that the use of your data be restricted under certain circumstances.
Data Portability
You may request your gaming and transaction data in a portable format.
Right to Object
You may object to marketing communications or specific uses of your data.
To exercise these rights, please Help Center reach out to us. We typically respond within 30 days.
8. Data Retention Period
Dhaka999 does not retain your data for longer than necessary. Data required while your account is active will be kept for that period. After your account is closed, certain data may be retained for a specified period as required by legal obligations.
- Transaction records: retained for up to 5 years after account closure.
- KYC Documents: Retained for up to 3 years after account closure.
- Log files & session data: retained for up to 12 months.
- Marketing Data: Deleted promptly upon your opt-out.
9. Protection of Minors' Data
Dhaka999 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors. If any such information is collected inadvertently, it will be deleted and the account closed as soon as it is identified.
If you believe a minor is using dhaka999, please Help Center let us know.
10. Changes to the Privacy Policy
Dhaka999 may update this Privacy Policy from time to time. Members will be notified of any significant changes via their registered email or an in-platform notification before the changes take effect. Continued use of the platform after any update constitutes acceptance of the revised policy.